E-mail Help

One of the most common E-Mail problems is a password error resulting from incorrect settings in the mail program. If you're getting a password error, make sure that you've double-checked the following:

Your username is entirely in lowercase letters.

You've re-entered your password to confirm that it's typed correctly.

Your account name and E-Mail address are not the same! If your E-Mail address is jdoe@Michcom.net, then your account name is simply jdoe. If you put your E-Mail address in the account name blank, you will get a password error.

When you connect to our POP3 server (mailin.michcom.net) to pick up your E-Mail, our server will automatically generate a lock file to keep other connections from modifying your mailbox while it's in use. If you unexpectedly disconnect from the mail server, your lock file may be left behind until the server realizes that you're no longer connected.

If you're running ICQ or any other software that monitors your mailbox for new messages, it may periodically activate a POP lock while it checks your mailbox. You will see a POP lock error if another program is checking your mail while you're trying to download it.

If you don't look at the details of the error, Outlook Express makes a POP Lock error message look like a password error. Eudora and some other mail clients will actually notify you that there is a POP lock active.

The mail server should automatically remove POP locks within five minutes.